Impressum

Rochester Jewelry e.U.

represented by Veronika Zons
(legally named in future Veronika Rochester)
Edisonstraße 23A, 12459 Berlin, Germany 

Complaints/Dispute Resolution

With any questions or problems regarding the quality of the jewelry or the services we provide, or if you would like to talk to us about a concern, please contact our Customer Care team using the corresponding email (foryou@veronikarochester.com) or chat with us on WhatsApp. 

Check our FAQ section for any questions you might have.

European dispute resolution

You can also access the European Commission online dispute resolution (ODR) platform.
This ODR platform is a means of registering your complaint; it will not determine how your complaint should be resolved.

Please note that while we are required to show you the link, we are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board. Please contact our Customer Care team instead at foryou@veronikarochester.com.