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Jewelry Care

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Care Instructions

How do I care for my sterling silver from Veronika Rochester?

Sterling silver is timeless and elegant, and with proper care, it will remain as radiant as the day it was created. We recommend:

▹ At-Home Care: Use a jewelry cleaning solution specifically formulated for sterling silver, ensuring it is free from harsh chemicals. Gently clean your piece with a lint-free or microfiber cloth. Avoid brushes, as they can scratch delicate surfaces.

▹ Regular Maintenance: After each wear, gently wipe your jewelry with a soft, lint-free cloth to remove any oils, fingerprints, or residues. This will restore your piece’s natural brilliance and help in preventing tarnishing.

▹ Professional Cleaning: For more thorough care, visit a certified jeweler who specializes in cleaning sterling silver at least once a year.

▹ Storage: Store your sterling silver jewelry in its original pouch or a lined jewelry box to protect it from air exposure and prevent tarnishing. Keep each piece separate to avoid scratches.

How do I care for my vermeil from Veronika Rochester?

Our vermeil creations, with their luxurious gold overlay, require attentive care to preserve their beauty. We recommend:

▹ Gentle Cleaning: Use a soft, non-abrasive cloth to gently wipe away any oils or dirt after each wear. Avoid harsh chemicals or jewelry cleaners, as they may damage the gold layer.

▹ Limit Exposure: Remove your vermeil jewelry before swimming, exercising, or applying perfumes or lotions to prevent premature wear of the gold plating.

▹ Storage: Protect your vermeil jewelry by storing it separately in its original pouch or our velvet-lined box. Keeping pieces apart ensures the gold finish remains pristine.

How can I purchase a Jewelry Cleaning Care Kit? 

We are excited to announce that our Jewelry Care Kit will soon be available for purchase. The kit will include all the essentials for at-home maintenance of your precious pieces.

Stay connected with us by subscribing to our newsletter or contacting our customer care team to be notified as soon as the kits become available.

How often should I get my jewelry cleaned?

For optimal care, we recommend professional cleaning once or twice a year. However, regular at-home maintenance — such as wiping your pieces with a soft cloth — can significantly prolong the life of your jewelry.

How should I wear my creation?

To protect your jewelry, consider these tips:
▹ Put on your jewelry last, after applying makeup, perfumes, or lotions.
▹ Avoid wearing your creations during activities such as swimming, exercising, or cleaning to minimize exposure to water, sweat, or chemicals.
▹ Rotate your jewelry regularly to prevent overuse and wear.

How should I store my creation?

Store your jewelry in its original Veronika Rochester pouch or our jewelry box to shield it from humidity and air exposure. For multiple pieces, store them separately to prevent tangling or scratching. Avoid direct sunlight or extreme temperatures, as these can damage the finish.

How can I check the integrity of my creation?

Periodically inspect your jewelry for signs of wear or damage, such as loose clasps, stones, or settings. If you notice anything unusual, we recommend consulting a certified jeweler for professional assessment. Regularly checking your jewelry ensures its longevity and safety.

Care Services

Can I have my creation engraved?

At this time, we do not offer in-house personalization or engraving services, as we do not yet have a physical location.

However, we can arrange for a custom order with our factory to engrave the desired piece just for you. The approximate delivery time for engraved items is 2-3 months, as they will be shipped together with our next restocking order.

Please contact our customer care team if you would like to place a personalized order.

What should I do if I need to resize my creation?

Unfortunately, as we do not currently have a physical boutique, we are unable to offer jewelry resizing services at this time. However, you are welcome to commission a trusted jeweler in your area to resize your piece.

Please note that resized or otherwise modified creations are not eligible for returns or refunds. Should you need guidance or recommendations, our customer care team is here to assist you.

What jewelry cleaning and care services do you offer? 

At this time, we do not provide cleaning or care services as we do not have a physical location. However, we are dedicated to offering these services in the future to ensure your creations remain as stunning as the day you received them.

Where can I get my creation cleaned and polished?

While we cannot offer cleaning or polishing services yet, we recommend visiting a certified jeweler for professional care.

Please inform your jeweler that our creations are treated with an anti-tarnish coating, which may wear off during cleaning or polishing. To maintain the original finish, we suggest requesting a reapplication of the coating after the service.

For simple at-home maintenance, we will soon be offering a Jewelry Care Kit, available in the coming months.

What should I do if I need to repair my creation?

While we are currently unable to offer repair services, we are committed to introducing a comprehensive repair and warranty program in the near future. In the meantime, if your creation requires attention, please contact our customer care team to discuss arranging a replacement.

Can I replace missing pieces from my Veronika Rochester jewelry set? 

Yes, we would be delighted to assist you with replacing missing pieces from your set. Please contact our customer care team, and we will ensure your jewelry set is complete once again.

Can I replace a lost earring or cuff link? 

Yes, if you have lost an earring or cuff link, our customer care team is here to help. Simply reach out to us to arrange for a replacement.

Warranty

Does Veronika Rochester offer a warranty?

At Veronika Rochester, we take pride in the exceptional craftsmanship and quality of our jewelry creations. To ensure your complete satisfaction, we offer a 24-month warranty from the date of purchase, automatically applied with your order. This warranty covers all manufacturing defects, reflecting our commitment to excellence and your peace of mind.

What does your warranty cover?

The warranty includes:
✔ Manufacturing defects in materials or workmanship.

The warranty does not cover:
⨉ Damage caused by misuse, improper care, or accidents.
⨉ Normal wear and tear, including scratches, fading, or tarnishing over time.
⨉ Alterations, repairs, or resizing performed by unauthorized third parties.

What happens if my creation needs to be replaced under warranty?

For customers within the EU:
If your item is deemed defective under warranty, we will provide a free replacement. To verify the defect, please provide clear photos or videos showing the issue. Once approved, we will ship your replacement item at no additional cost. You do not need to return the defective item.

For customers outside the EU:
If your item is deemed defective under warranty, you may choose between:
▹ A free replacement (shipping costs for the replacement will not be covered). To verify the defect, please provide photos or videos.
▹ A full refund of the purchase price of your item.

How do I make a warranty claim?

▹ Contact our Customer Care team with your proof of purchase and a description of the issue.
▹ Our team will guide you through the process and inspect the provided photos and videos.
▹ If the item is eligible for warranty coverage, we will provide a replacement or refund as applicable.

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