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Contact and Career

Have questions? We have answers.

Contact Us

How can I contact Veronika Rochester?

We are here to assist you. You can reach out to us via:

▹ Email (general inquiries): hello@veronikarochester.com.
▹ Email (customer support): foryou@veronikarochester.com.
▹ Email (orders & tracking): orders@veronikarochester.com.
▹ Email (your empowerment journey): journey@veronikarochester.com.
▹ Email (press & media): press@veronikarochester.com.
▹ Email (privacy): privacy@veronikarochester.com.
▹ Contact form available throughout our website. Please check our FAQ section for any questions you might have or if you wish to contact us using the form.
▹ Chat with us on ​WhatsApp.

What address should I use to write to Veronika Rochester?

Should you wish to contact us by post, please write to:

Rochester Jewelry
Inh. Veronika Zons
Edisonstrasse 23A,
12459 Berlin, Germany

When can I contact your Customer Care Ambassadors?

Our Customer Care Ambassadors are delighted to assist you during the following hours:

▹ Monday to Friday: 10:00 AM – 6:00 PM CET (UTC+01:00, Berlin time)
▹ Saturday: 12:00 PM – 4:00 PM CET (UTC+01:00, Berlin time)

What languages can your Ambassadors assist me in?

Our Ambassadors are fluent in English and German and are committed to providing an exceptional experience in your preferred language.

Can I book an appointment?

At this time, appointments are available exclusively for custom or bespoke jewelry orders. Contact us to schedule a personalized consultation and explore the possibilities of creating a truly unique piece.

Career

Is Veronika Rochester currently hiring?

While we are not hiring at the moment, we anticipate opening positions in 2025 once we acquire office space.

If you are passionate about joining our team, we encourage you to submit your CV to be considered for future opportunities. We are particularly interested in candidates for the following roles:

▹ Executive Assistant
▹ Packaging Specialist
▹ Life Coach / Empowerment Coach (per-call basis, remote work)
▹ Customer Care Representative (remote work possible)
▹ Social Networks Manager (part-time job, remote work possible)
▹ 3D Jewelry Designer (remote work possible)
▹ Web Designer / Shopify Store Developer (remote work possible)

Please note that all work-related communications will be happening in English.

Where can I apply for a career at Veronika Rochester?

Please send your CV and a cover letter detailing your experience and interest to family@veronikarochester.com. Our team looks forward to learning more about you.

Can’t find what you need?

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