Account and Services

At this time, we do not offer in-house personalization or engraving services, as we do not yet have a physical location.

However, we can arrange for a custom order with our factory to engrave the desired piece just for you. The approximate delivery time for engraved items is 2-3 months, as they will be shipped together with our next restocking order.

Please contact our customer care team if you would like to place a personalized order.

For those seeking something even more exclusive, we are delighted to offer a bespoke design service. This service allows us to collaborate with you to create a one-of-a-kind jewelry piece inspired by your personal ideas or designs. From concept to creation, we ensure every detail reflects your vision.

To begin this extraordinary journey, we invite you to book an appointment with us. During your consultation, our team will guide you through the process of crafting your unique piece, ensuring it becomes a timeless expression of your individuality.

Due to the bespoke nature of personalized items, which are crafted to your exact specifications, we are unable to accept returns or exchanges for these creations. This policy ensures that each piece remains uniquely yours. If you have questions or need assistance with your personalized order, our customer care team is always here to support you.

Unfortunately, as we do not currently have a physical boutique, we are unable to offer jewelry resizing services at this time. However, you are welcome to commission a trusted jeweler in your area to resize your piece.

Please note that resized or otherwise modified creations are not eligible for returns or refunds. Should you need guidance or recommendations, our customer care team is here to assist you.

Not yet, but we are excited to introduce our first men’s collection in the future. Your input is invaluable — let us know what designs you’d like to see in our future collection.

While we work toward creating this line, you are invited to experience the ultimate in luxury and individuality by commissioning a bespoke creation. Collaborate with Veronika Rochester to design a one-of-a-kind piece that reflects your personal style and story.

From concept to completion, we will guide you through the process, ensuring your custom jewelry is as distinctive as you are. Book an appointment now to start your journey.

Yes! As soon as we meet the minimum order requirements for gold jewelry production, we will begin offering these exquisite pieces. You can help us reach this milestone sooner by supporting our store through purchases of our silver creations or by sharing us with friends.

To be among the first to know when gold jewelry becomes available—or to place a pre-order—please contact our customer care team.

Absolutely! By 2026, you can expect to see a stunning selection of engagement rings crafted with laboratory-grown ethical diamonds in our store. You can help us achieve this dream even sooner by sharing our story or purchasing from our current collection.

Yes, indeed! Our upcoming collection will feature breathtaking pieces adorned with pearls and gemstones. Stay tuned for updates as we unveil these elegant additions to our offerings.