Shipping

We offer complimentary standard shipping on all orders within Germany. For clients desiring expedited delivery, we provide express shipping options at an additional cost. During the checkout process, you can select the shipping method that best suits your needs.

For orders placed within the EU, free shipping is available from €150; for orders below this amount, a shipping fee of €10 applies. For international orders, we offer free shipping for purchases of €350 or more; otherwise, shipping fees range from €15 to €50, depending on the destination country. For more information, please refer to our Shipping Policy.

Yes, we accommodate holiday shipping to ensure your gifts arrive in time for special occasions. We recommend placing orders well in advance during peak holiday seasons to account for increased demand and potential shipping delays.

Absolutely. All shipments are fully insured to safeguard your purchase from the moment it leaves our atelier until it reaches your doorstep. This ensures peace of mind throughout the delivery process.

While we strive to accommodate specific delivery preferences, exact date and time selections are subject to the capabilities of our shipping partners. For special delivery requests, please contact our customer care team prior to placing your order, and we will endeavor to meet your needs.

Our shipping partners typically require a signature upon delivery to ensure the secure receipt of your purchase. If you are unavailable, a delivery attempt notice will be left, and the package may be held at a local facility for collection or a redelivery may be scheduled. We recommend monitoring your shipment's tracking information to make necessary arrangements.

Pre-orders are offered for items that are temporarily out of stock or not yet available in our studio. The estimated delivery timeframe accounts for the time needed to produce the item and have it restocked.

Placing a pre-order ensures you are guaranteed to receive the piece, even if it is produced in limited quantities. In some cases, items may sell out before they become available for regular orders, making pre-orders the only way to secure your piece.

As a small company, we produce a limited quantity of items at a time, and we greatly appreciate your understanding.

Yes, upon placing an order, you will receive a confirmation email containing a link to your order's status page that allows you to monitor your shipment’s progress. Additionally, upon dispatch, you will receive an email with your shipment carrier's direct tracking link.

You can also contact our customer care team and we will be more than happy to assist you with tracking.

Indeed, every piece from VERONIKA ROCHESTER is elegantly packaged in our signature wrapping, making it perfect for gifting or personal indulgence. Additionally, you have the option to include a personalized gift message at no extra cost.

Yes, we ship to the majority of countries worldwide. Please note that international orders below the free shipping threshold of €350* will incur shipping fees ranging from €15 to $50, depending on the destination.

We are excited to expand our operations in the future to offer complimentary shipping to more regions. Until then, we truly appreciate your support as we grow to serve a global audience. For more information, refer to our Shipping Policy.

*Exceptions apply:
▹ For orders shipped to Monaco, the free delivery amount is €150.
▹ For orders shipped to Norway, Switzerland, or the UK, the free delivery amount is €250 / CHF 235 / £200.

For orders shipped outside the European Union, customs duties and taxes may apply. These charges are determined by the destination country and are the responsibility of the recipient.

While we do not collect customs taxes at checkout, we recommend checking with your local customs authority for an estimate of any applicable fees prior to placing your order.

If you require further assistance or have specific questions regarding customs duties, our customer care team is at your service to guide you.

If you need to modify the delivery address, please contact our customer care team promptly. We will make every effort to accommodate your request, provided the order has not yet been dispatched.

We are pleased to offer complimentary standard shipping on all orders within Germany. Expedited shipping options are available at an additional cost, which will be calculated at checkout.

For orders made in the EU, free shipping applies to purchases over €150; otherwise, a shipping fee of €10 is added. For international orders, free shipping is available from €350*, while shipping fees of €15 to $50 apply for smaller orders.

For multiple delivery destinations, please place separate orders for each address. This ensures accurate processing and timely delivery to each location.

A detailed receipt will be emailed to you upon completion of your purchase. Additionally, a physical copy will be included with your shipment for your records.

If your order is a Gift, a special receipt will be included instead of the standard one, to hide the value of the purchased items.

We apologize for any inconvenience. Please check your spam or junk email folders, as confirmation emails may occasionally be filtered there. If the email is not found, contact our customer care team, and we will promptly resend the confirmation and verify your order details.

Should you have further inquiries or require personalized assistance, our customer care team is at your service to ensure an exceptional shopping experience.