Order Information

Placing an order at VERONIKA ROCHESTER is effortless. Simply browse our carefully curated collections online, select your desired piece, and proceed to checkout.

Should you require assistance during the process, our dedicated team is available via our contact form, WhatsApp, or email to guide you.

While we do not currently have a phone support line, you may place your order by contacting us via our contact form, WhatsApp, or email. Our team will ensure a seamless and personalized experience.

We accept a variety of secure payment methods, including major credit and debit cards, PayPal, and other regionally preferred options. Please refer to the checkout page for the complete list of available methods.

Your VERONIKA ROCHESTER jewelry will arrive carefully nestled in our luxurious rose-colored cotton pouch, presented in a signature jewelry box wrapped in elegant branded paper, and delivered in our branded shipping box.

Each designer piece includes a special card, unlocking access to exclusive empowering content and the story behind your creation.

As a final touch, we’ve included a sweet treat to delight you upon unboxing. Every detail has been thoughtfully crafted to create an unforgettable experience.

Yes, we are delighted to include a complimentary personalized gift message with your order. During checkout, you will have the opportunity to craft the perfect message for your recipient.

Absolutely. Our website employs state-of-the-art encryption and secure payment technologies, ensuring that your personal information and payment details remain protected.

To find the perfect necklace length, we recommend measuring an existing necklace that falls at your desired length or using a soft measuring tape around your neck to determine the preferred drop. Our customer care team is also available to assist you in selecting the ideal size.

Yes, all our exquisite jewelry pieces are available for purchase directly from our website.

If an item is temporarily unavailable, we offer the option to pre-order it. Our team will provide an estimated delivery timeframe and keep you updated on the status of your order.

Our customer care team is here to assist you. Whether you need styling advice, product details, or help choosing the perfect piece, you can reach out to us via our contact form, WhatsApp, or email.

Not at this time, as we do not yet have a physical boutique. We look forward to offering this service in the future.

Yes, prices are subject to change; however, once you have placed your order, the price at checkout is guaranteed.

An email address is required to place an order. It allows us to provide you with updates regarding your purchase, including order confirmation and shipping details.

Not at the moment. However, you can easily browse and shop on our website using any device.

Once your order has been submitted, changes to the payment or delivery method are not guaranteed. Please contact our customer care team as soon as possible, and we will do our best to accommodate your request.

While we do not currently support using multiple payment methods in a single transaction, we do offer a solution.

If you wish to use two payment methods, please contact our customer care team before placing your order. We can assist in separating your order, so you can choose a payment method for each jewelry piece.

Shipping costs will be adjusted based on the total order value, as long as the combined order value qualifies for the free shipping.

If you wish to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request, provided the order has not already been processed for shipment.

We treat the privacy of our clients with the utmost importance. To find out more about how we process and protect your data, please visit our Privacy Policy.

If you have any further questions, please contact privacy@veronikarochester.com

Currently, no VAT will be charged on your purchase as we are just launching our store. In the future, once VAT is required, the total price of your order will remain unchanged, with VAT included in the price.